Online Access

Appointments

Online Services

Our online services are open from 8am

Options once logged into Rapid Health:

Adult Medical Request (16+):

Get Help for one medical need at time. At the end you will be able to get an appointment or be told what happens next. 

Child Request (Under 16’s):

For any need for a child under 16. At the end you will be able to book an appointment or be told what happens next. 

 Questions and Admin (16+):

 Med3 Fit Note, prescriptions, letter requests, referral updates, change of address/contact details, test results, routine appointments such as cervical smears or child immunisations.

Self-Help Information (16+)

View trusted information for a wide range of symptoms, conditions and wellness advice.

Online Access

NHS App

NHS App gives patients a simple and secure way to access a range of NHS services. It can be downloaded on a smartphone or table via the Google play or app store. A patient must be 13 or over to use the NHS App and be registered with a GP surgery.

From the end of 2022 NHS app allows patients access to new record entries and patients will be able to use the NHS app to read new entries made in their GP record which will include:

  • Name, age and address
  • Allergies and adverse reactions
  • Treatments and medications
  • Immunisations
  • Test results
  • Letter
  • Notes made in the patients GP record
  • Prospective clinical records

 
 Patients have to verify their ID as part of the NHS log in process before they can access the NHS app and must have working email address.

If the patient is aged 13 to 15, they will need to contact the Practice to request access to GP on line services before they can use the NHS app

If the patients decides to move to a new Practice, they will not able to see the entries which were made at their previous practice on the NHS app. The patients will need to request access to hospital records from their new practice.

For more information and to access the app click here

Contact us by Phone

Our phone lines are open from 8:00am

 To contact us by phone to book an appointment or get a query answered please call:

  01424 853999

 01424 452800

 01424 434151

Blood Test results

If you are calling for blood test results please call after 2:00pm. 

Before calling please see our blood test results guidance as you may not need to contact the surgery

 

Our Triage Process

 
To help us manage appointment requests safely and effectively, we use a clinical triage system.
 
When you contact the surgery to request an appointment, a member of our trained reception team will ask you for some information about your health concern. They will enter this information into the Rapid Health system on your behalf.
 
Based on the information provided, you may:

  • be offered an appointment with the most appropriate clinician;
  • have your request reviewed by a GP or another member of the clinical team, who will decide how best to manage your concern; or
  • be directed to another service that is better placed to support you.

 

Providing clear and accurate information helps us ensure that you receive the most appropriate care.
 
All surgery staff are bound by strict confidentiality requirements. Your information will only be accessed and shared with relevant members of the practice team where necessary to support your care.
 
For further information please see Triage 

Cancellations

If you cannot attend an appointment for any reason, please inform us at least 2 hours before your appointment time in order for us to offer the slot to another patient. You can do this via:

  • Clicking the cancellation link in your SMS appointment reminder
  • Clicking the link in the email you received.
  • Emailing the practice: sxicb-esx.hastingsoldtownsurgery@nhs.net
  • Telephone
 
If you do not give us at least 2 hours notice your appointment will be classed as did not attend. 

Late Arrivals

If you are under 5 minutes late the clinician will try and see you. If you are between 5 – 10 minutes late they will try and fit you in between other patients, in certain circumstances they may only be able to see you right at the end of their surgery to avoid making other patients who were on time, having to wait. They may also request that you make another appointment. You may be regarded as a Did Not Attend if you are late.

Need Help When We Are Closed

You can contact the primary care hub, please click the link for opening times and a contact number 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Online Services

Prescriptions

New Patients

© Hastings & Rother Healthcare 2026

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