To make an appointment please call the telephone appointment line on:
Churchwood Practice: 01424 853999
Hastings Old Town Surgery: 01424 452800
Warrior Square Surgery: 01424 434151
To help us to better manage our appointments, we are implementing a Clinical Triage system. Anyone calling the surgery for an appointment will be asked by a member of our trained receptionist team for some details about their call. The details of your call will be shared with the GP carrying out the Clinical Triage and will be used to help deal with your issue in the best possible way. As NHS employees, all staff working in the surgery are bound by a duty of confidentiality and will only provide this information to the GP.
The GP will review the information you have given to the receptionist and depending upon the reason for your call will either call you back / send you a text message/book you an appointment or arrange/organise what is most appropriate to meet your needs. For example, if your issue is that you require a medication, the GP will organise a prescription on your behalf. The GP may also organise for you to have an appointment with a member of the clinical team which may be a GP, an Advanced Nurse Practitioner, a Paramedic Practitioner, a Clinical Pharmacist or a Physiotherapist depending on your issue.
Please tell the receptionist if you work away, are a shift worker, or a carer as we will try to offer you a suitable appointment. In some circumstances, if you work away, it is better for you to visit a local walk-in centre for urgent medical needs and to ask us for a review if you wish to do so afterwards.
We will offer you the best-suited clinician to meet your needs, however, if you would like to see a specific clinician, you may have to wait longer for this type of appointment to be arranged.
Our Triage service operates between 08:30 – 13:00 Monday-Friday.
Please remember the telephone lines are very busy between 08:00 and 10:00 each day. Please make use of our online services as much as possible, you may find this faster and more efficient than contacting us via telephone, thank you.