Triage operating hours

Dear patients, We have been monitoring our triage appointment system in order to improve our services for the greater community of patients. As of 23/06/2021, we will be accommodating appointment requests from 08:00 – 14:00 Mon-Fri. After 14:00 we will only be accommodating urgent appointment requests. Our reception team have been equipped to handle all […]

Organisational training afternoon

Dear patients, We will be hosting an organisational training afternoon on Thursday 17-06-2021 from 1pm onwards. Please note that during this time, we will be dealing with urgent enquiries only. If your query is not urgent in nature, please contact us the following day (Friday 18/06/2021) from 8am and we will be happy to provide further […]

Utilising Local NHS Services During Busy Periods

Dear patients, Hastings and Rother Healthcare has very sadly suffered sudden bereavements. This means we are unfortunately very understaffed this week. Of course we will remain available for whoever needs us, however we would be extremely grateful if you would only contact us this week if really necessary. In the meantime there are other services available […]

When Should I Worry

Who is this booklet for? Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy. It is not […]

Mandatory Clinical Training Afternoon

Dear patient, We will be hosting our monthly clinical training afternoon on 08-06-2021 from 3pm onwards. Please note that during this time, we will be dealing with urgent enquiries only, if your query is not urgent in nature, please contact us the following day (Wednesday 09/06/2021) from 8am and we will be happy to provide […]

Carers Week 7th – 13th June 2021

This year, Carers Week takes place on 7th-13th June 2021. The week celebrates and recognises the vital contribution made by the UK’s 6.5 million unpaid carers – over 69,000 in East Sussex – who look after a relative, friend or neighbour who couldn’t manage without them. This year’s focus is ‘Making Caring Visible and Valued’, and we’re […]

View your COVID-19 vaccination status

Share proof of your COVID-19 status for travel, click the link below to access your status. An NHS login will be required, please register when prompted if you do not currently have an account. Use this service to: View your COVID-19 vaccinations https://covid-status.service.nhsx.nhs.uk/

Unprecedented amount of calls

Dear patient, We are receiving an unprecedented amount of calls this morning and are attempting to accommodate as many patients as possible. Please be mindful and also use our other methods of contact which include:  Engage Consult (via our website) https://hastingsandrother.healthcare/appointments/this tool also includes lots of self-help resources  Email: (select your registered site) https://hastingsandrother.healthcare/our-surgeries/   Thank […]

Data sharing with NHS Digital will start on 25 August (update)

https://www.youtube.com/watch?v=YLi9gh7RyLA The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient […]

First Contact Physiotherapy

We have designed this leaflet to answer the frequently asked questions about First Contact Physiotherapy (FCP) and the range of benefits that enable patients to get the most out of this service. WHAT IS THE DIFFERENCE BETWEEN A GP AND FCP PHYSIOTHERAPIST?General Practitioners (GP’s) are highly skilled medical practitioners that have a lot of general […]