operational update

Dear patients, In anticipation of the easing of COVID-19 restrictions as of 19/07/2021, Hastings & Rother Healthcare are currently reviewing government and associated clinical guidelines in order to determine how we will be operating in the future. We kindly ask that you only attend the surgery if you have a pre-arranged appointment. We will continue […]

Prescription processing times

Dear patients, We would like to remind you about our prescription turnaround times. For digital requests, please allow 3 working days for us to process your prescription. (excluding weekends and public holidays). For paper requests, please allow 5 working days for us to process your prescription. (excluding weekends and public holidays) Please note that we […]

PCN training event

Dear patients, We are holding a primary care network training event on 13/07/21 from 12:30-6:30pm. This protected training time facilitates continuous development of our staff within their respective departments. During this time, we are asking patients who have enquiries urgent in nature to call 01424 754678, for emergencies to call 999, or if your query […]

Triage operating hours

Dear patients, We have been monitoring our triage appointment system in order to improve our services for the greater community of patients. As of 23/06/2021, we will be accommodating appointment requests from 08:00 – 14:00 Mon-Fri. After 14:00 we will only be accommodating urgent appointment requests. Our reception team have been equipped to handle all […]

Organisational training afternoon

Dear patients, We will be hosting an organisational training afternoon on Thursday 17-06-2021 from 1pm onwards. Please note that during this time, we will be dealing with urgent enquiries only. If your query is not urgent in nature, please contact us the following day (Friday 18/06/2021) from 8am and we will be happy to provide further […]

Mandatory Clinical Training Afternoon

Dear patient, We will be hosting our monthly clinical training afternoon on 08-06-2021 from 3pm onwards. Please note that during this time, we will be dealing with urgent enquiries only, if your query is not urgent in nature, please contact us the following day (Wednesday 09/06/2021) from 8am and we will be happy to provide […]

Carers Week 7th – 13th June 2021

This year, Carers Week takes place on 7th-13th June 2021. The week celebrates and recognises the vital contribution made by the UK’s 6.5 million unpaid carers – over 69,000 in East Sussex – who look after a relative, friend or neighbour who couldn’t manage without them. This year’s focus is ‘Making Caring Visible and Valued’, and we’re […]

Unprecedented amount of calls

Dear patient, We are receiving an unprecedented amount of calls this morning and are attempting to accommodate as many patients as possible. Please be mindful and also use our other methods of contact which include:  Engage Consult (via our website) https://hastingsandrother.healthcare/appointments/this tool also includes lots of self-help resources  Email: (select your registered site) https://hastingsandrother.healthcare/our-surgeries/   Thank […]

Data sharing with NHS Digital will start on 25 August (update)

https://www.youtube.com/watch?v=YLi9gh7RyLA The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient […]

First Contact Physiotherapy

We have designed this leaflet to answer the frequently asked questions about First Contact Physiotherapy (FCP) and the range of benefits that enable patients to get the most out of this service. WHAT IS THE DIFFERENCE BETWEEN A GP AND FCP PHYSIOTHERAPIST?General Practitioners (GP’s) are highly skilled medical practitioners that have a lot of general […]