If a patient fails to attend an appointment on one occasion, an informal warning letter will be sent to the patent. This letter will be printed by the Duty Receptionist and posted to the patient.
If the patient fails to attend another appointment within a 12 month period, a formal warning letter will be sent reminding them that should they miss another appointment they risk being removed from the practice list.
If the patient fails to attend 3 appointments within a 12 month period, this patient’s details will be brought to the senior GP’s attention and the senior GP will make a decision as to whether the patient is removed from the list.