NHS App Messaging Service

Hastings & Rother Healthcare can now send messages to the NHS App. Download the NHS App and turn on notifications to see messages: https://www.nhs.uk/nhs-app/msg-service

This is a convenient and secure way for us to send messages about your care.

What to expect from NHS App messages

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message (if you have opted in) while we transition to using the NHS App Messaging Service.

If you do not want to receive messages from the  NHS App Messaging Service

Contact us to discuss your preferred contact method.

How to check if you have a message

You will receive messages here, in ‘View messages from your GP surgery and other NHS Services.’   

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

1. Log in to the NHS app.
2. Go to View your messages.
3. Select View messages from your GP surgery and other NHS Services.
4. Then select Hastings Old Town Surgery. 

Get NHS App notifications when we send you a message

To turn on notifications:

1. Log in to the NHS app.
2. Go to More.
3. Select Account and settings.
4. Then select Manage notifications.
5. Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP. 

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.

Your privacy while using the NHS App

If you want to find out how the NHS uses your information, read the NHS account privacy policy.