© Hastings & Rother Healthcare 2023
Hastings & Rother Healthcare has an extensive team of experts based across three sites. All of our team members are peripatetic which means they travel from site to site in order for us to provide the best care possible for our patients.
General practitioners (GPs) treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person combining physical, psychological and social aspects of care.
The Allied Health Professions (AHPs) are the third largest workforce in the NHS. In the main they are degree level professions, and are professionally autonomous practitioners. 13 of the 14 AHPs are regulated by the Health and Care Professions Council (HCPC) with Osteopaths regulated by the General Osteopathic Council (GOC).
AHPs provide system-wide care to assess, treat, diagnose and discharge patients across social care, housing, education, and independent and voluntary sectors. Through adopting an holistic approach to healthcare, AHPs are able to help manage patients’ care throughout the life course from birth to palliative care. Their focus is on prevention and improvement of health and wellbeing to maximise the potential for individuals to live full and active lives within their family circles, social networks, education/training and the workplace.
The paramedic practitioner is trained to independently provide care that does not require the intervention of a doctor. The paramedic has access to the full GP record. They report directly back to the GP with the outcome of the visit and any updates on any treatment and medication that was given.
Clinical pharmacists are health professionals who train for many years to become specialists in medicines. They can work directly with you as part of the GP team to make sure your medicines help you to get better and stay well.
General Practice Nurses work in a GP surgery as part of a primary healthcare team, which typically includes doctors, nurses, pharmacists, physiotherapists and dietitians. A practice nurse will be involved in almost every aspect of patient care and treatment, undertaking such tasks as:
Healthcare Assistants support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the patient population.
The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.
Care coordinators provide extra time, capacity, and expertise to support patients in preparing for clinical conversations or in following up discussions with primary care professionals. They work closely with the GPs and other primary care colleagues within the primary care network (PCN) to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers (if appropriate), and ensuring that their changing needs are addressed. They focus on the delivery of personalised care to reflect local PCN priorities, health inequalities or at risk groups of patients. They can also support PCNs in the delivery of Enhanced Health in Care Homes.
Our central department has been designed to carry out various functions relating to our network of surgeries. This covers operations, HR, Finance, Compliance, patient liaison and planning of new projects & services.
The Q.I.T team helps the practice compare the delivery and quality of care currently provided against the achievements of previous years. Ultimately, the aim is to improve standards of care by assessing and benchmarking the quality of care patients receive. The chronic diseases managed by the team include:
CHD, Heart Failure, Stroke + TIA, Hypertension, Diabetes, COPD, Epilepsy, Hypothyroidism, Cancer, Palliative Care, Mental Health, Asthma, Dementia, Depression, Chronic Kidney, Disease, Atrial Fibrillation, Learning Disabilities, Peripheral Arterial Disease (PAD), Osteoporosis, Rheumatoid Arthritis.
Our dedicated team of administrators cover a vast array of duties ranging from registrations, medical summaries, insurance reports, document management and medical referrals.
Triage is utilised in the healthcare community to categorize patients based on the severity of their symptoms and, by extension, the order in which multiple patients require care and monitoring.
Receptionists are often the first person our patients communicate with. As part of our Triage process, our reception team will ask the nature of your query in order to navigate you to the best possible member of staff. You can contact our team via telephone, Engage Consult or email.