Our Patient Charter

At the heart of our service is a commitment to providing compassionate, professional, and respectful care for every patient. Our team is dedicated to continuous learning and transparent communication. We endeavour to keep you informed and involved in your healthcare journey as much as possible.

We strive to make our services accessible, efficient, and fair; clinically assessing and care navigating you to the most appropriate clinician or service best placed to meet your needs. Your feedback matters, and the practice has multiple ways in which you can offer feedback, compliments, suggestions and complaints.

Your Role in Our Partnership

To help us help you, we ask for your support in managing appointments responsibly, following up on referrals and test results, and using services wisely. Please update us with any personal information changes, explore other healthcare resources where suitable, and use the most appropriate clinician for your needs. We also kindly ask for your patience during busy times and your mutual respect in all interactions.

Together, through collaboration and mutual respect, we can ensure the best possible outcomes for you and our wider patient community.

For further details and our whole Patient Charter please click the button below. Please also see the relevant sections of our Managing Unacceptable Behaviour patient policy for details of how we details with this.