Patient Feedback

Feedback form (Friends & Family Test)

Our Feedback form, also known as the Friends and Family Test is a way for you to provide anonymous feedback about the service we provide. Please click here to have your say.

Please be aware that due to the anonymous nature of the form we will not be able to any comments made on the form. If you need a response please contact the surgery directly

Please see below for the latest results

Patient Participation Group (PPG)

The PPG is a group of patients who meet with practice staff during the year to discuss how our patients view the practice’s performance and to discuss what plans we put in place to improve our performance. The group is also contacted during the year if specific views are sought on various topics relating to the surgery. Please click here for more information

How to make a complaint

We always try to provide a high level of care and an excellent quality of service, but there may be times when you feel this has not happened.

You can complain in person by visiting one of our surgeries or over the phone and we will try to resolve the problem as quickly as possible

Alternatively you can complain in writing via email to sxicb-esx.hrh.patientliaison@nhs.net, handing your complaint to reception or via post if you prefer